Trusted Healthcare Staffing Solutions for Toronto Clinics and Hospitals

We provide staffing for the full spectrum of healthcare professionals to ensure every facility need is met. Our network includes Registered Nurses (RNs), Registered Practical Nurses (RPNs), Personal Support Workers (PSWs), Healthcare Aides (HCAs), Nurse Practitioners (NPs), Licensed Practical Nurses (LPNs) and a host of allied health professionals such as Physiotherapists, Occupational Therapists, Speech Therapists, Respiratory Therapists, and Medical Assistants. We also staff Medical Technologists, Social Workers, Case Managers and other clinical support roles in hospitals, long-term care facilities, clinics and private practices across Toronto and the greater Toronto area.

Time is of the essence when you're short staffed and can't wait months for your solution. Our process is set up to get the right candidates into your facility in a matter of days, not months. As soon as we have your requirements, our team goes to work matching your specifications to pre-screened and vetted professionals from our network. For more urgent, emergency vacancies we can typically provide a candidate within 24-48 hours from your call, depending on the role and requirements. Our 24-7 coverage means we are always available when gaps (and emergencies) occur.

Yes. All healthcare professionals provided through our network are fully credentialed and compliant with Ontario healthcare regulations. We ensure every candidate has valid registration with the appropriate regulatory authority such as the College of Nurses of Ontario (CNO) for nurse staff. We keep up-to-date copies of all licenses, certifications, immunization status (including proof of required vaccinations), CPR/BLS certifications and Vulnerable Sector Checks. Our compliance team is up to speed on provincial regulations pertaining to healthcare workers and maintains compliance with all ongoing legal/professional requirements.

We have a rigorous 5-point screening process designed to bring you quality candidates. This involves a multi-step vetting checklist that includes:

• Verification of credentials and licenses
• Completion of background checks including Vulnerable Sector Screening
• References checks with past employers, clinical skills expertise and relevant experience
• Immunization records and required certifications
• Assessment of personal suitability, professionalism, communication and commitment to patient care delivery

Only candidates who pass every step of our screening process are added to our network, saving your organization risk and pre-hire screening time.

Yes. We offer flexible arrangements to suit your needs. If you need coverage for only one shift or several days, weeks or even months, we can accommodate. We provide per-diem staff for daily shift coverage, short-term contract coverage for seasonal or temporary vacancies, extended contracts for project work or leaves, and also long-term contracts for longer-term needs. We work with you to determine what arrangement makes the most sense for your operation and budget.

Quality assurance is the foundation of our offering. In addition to our up-front screening, we have several process points in place to ensure high standards over time. These include ongoing performance reviews and feedback gathering from both facilities and healthcare professionals, to ensure a good fit. Our personalized approach also allows us to better understand your facility's culture, caregiving standards and unique requirements, so we can provide healthcare professionals who are the right fit for your team. Our client and staff relationship management practices ensure we support both sides through each placement for excellence.

Our pricing structure is clear and transparent. We charge for our services based on the type of professional, the shift length, and the overall duration of the assignment being staffed. Full pricing details are provided before placement starts, with no up-charges or hidden costs. We work within your budget and provide a breakdown of professional and service fees upfront. If you have ongoing staffing needs or a high volume of placements, special arrangements can be made for volume pricing. We pride ourselves on transparency, so you always know exactly what you are paying for, and why.

No. Our approach is 100% transparent - no surprises, just results. Any and all costs associated with the agency's services are revealed up front as part of your initial conversation with us. This includes any placement fees, shift fees, and required administrative fees. There are no additional charges for pre-shift cancellation with reasonable notice, credential checks or ongoing support. If for any reason there are hidden costs that may arise under your circumstances, these will be detailed in advance as part of your staffing budget.

Our team is on call 24-7 precisely for last-minute and emergency requests. If you're facing a shortfall due to illness, no-shows, or unforeseen spikes in patient census, just call us any time of the day, weekend or holiday. We go into action immediately to identify qualified professionals to fill immediate gaps. Our database includes available healthcare professionals in different roles, specialties, and shift preferences, so we can respond to last-minute requests as a top priority. The goal is always to protect your roster and patient care in the event of a sudden shortage.

We take a tailored approach with every placement. When you work with our agency, we invest the time to learn about your facility including the patient population, acuity, clinical procedures, systems, and culture. We consider not only the technical qualifications and clinical skills needed, but also the personal qualities of the professional - their style, career aspirations, and work style. Our candidate match takes into account your unit environment, shift requirements, and any specialized certifications required. This enables us to recommend individuals who are both qualified for the job and likely to thrive in your work environment.

Yes. We provide 24/7 service and support. Unanticipated staffing shortages don't always happen during 9-to-5 hours, and you need your agency to be available beyond those hours too. Our team is accessible during evenings, nights, weekends, and holidays, so we're here to answer any questions or concerns you may have. Whether it's 2 am on a Sunday or 9 pm Christmas night, we are prepared to help. This means you never have to worry about coverage if last-minute problems arise.

No-shows or cancellations can have serious repercussions for any healthcare operation. If an expected candidate cannot fulfill their shift, we immediately move to find and place a replacement. Our 24-7 coverage and network of professionals ensures we are in a position to respond quickly. We also take preventative steps to reduce the chances of this happening in the first place by using confirmation tools, pre-shift reminders and accountability checks with our healthcare professionals. If it is not possible to secure a replacement immediately, we notify you in real-time, and continue working on your behalf until the situation is resolved.

Yes. We understand that continuity of care is important to both patients and your permanent caregivers. If you find a healthcare professional through us who is a good fit for your environment and performs well in your setting, we become a partner in every effort to match that professional to your future requests. Our tracking system keeps a record of placements and feedback so we can ensure a match whenever possible. The more placements we make for your team, the more seamless the process becomes over time as our healthcare professionals gain familiarity of your policies, systems and patient care standards.

To staff a position we typically require several pieces of information from you. These include:

• The type of healthcare professional needed (role, specialty, credentials)
• Number of hires
• Shift details (dates, duration)
• Facility address and unit description
• Qualifications and certifications needed
• Patient population/acuity
• Special equipment or procedures handled

We may also ask questions about policies and facility orientation requirements. Through our communication with you, you'll be guided through our step-by-step hiring process so nothing falls through the cracks.

Yes. All healthcare professionals placed through our network have liability insurance and workplace safety coverage including WSIB (Workplace Safety and Insurance Board) in place before any placement is made. Insurance requirements are handled by our team prior to placement. This coverage ensures protection for your facility and the professional, providing peace of mind that all aspects of safety/risk management are covered. We also look after all paperwork for these requirements so you do not have to, ensuring full compliance with Ontario's labour laws.

We serve hundreds of healthcare facilities across Toronto and the Greater Toronto Area, and can arrange for you to speak directly with current clients. Our clients are our trusted partners and we protect these relationships, so permission is always obtained before full contact information is shared. We know the value of our network and are happy to provide you with testimonials from other Toronto facilities on the topics of quality of service, professionalism and responsiveness.

The communication channel is always open. If performance or conduct issues arise with a healthcare professional, you are advised to contact our agency directly with details of your concern. We take it from there. Our approach is to first address the issue directly with the professional, work with you to clarify the problem, and implement a performance improvement plan if appropriate, or remove/replace the professional if the matter cannot be resolved. All placements are offered our ongoing support to ensure satisfactory resolution.

We work with facility partners to provide onboarding and orientation. Once your contract is confirmed and prior to the first day, all hires are sent detailed information on location, parking, dress-code and reporting information. In addition to general onboarding, any facility-specific information such as electronic computer charting systems, medication dispensing protocol or fire safety procedures are shared based on requirements. The length and level of onboarding depends on the length of assignment and the position duration. Our support to you and the healthcare professional is ongoing, and we are always available to facilitate communication between both sides.

We have a real-time communication system that serves as a touchpoint at each step of the hiring and placement process. As part of our transparent client relationship management approach you are kept up-to-date on all aspects of candidate availability, placement confirmation and shift schedules. We also use a variety of communication methods to get you the information you need in the format you want - whether it's email, phone or digital messaging. Our support to you is ongoing, and makes the shift scheduling and coverage process seamless.

Communication is the central piece of our placement process. We set clear guidelines for communication from the beginning, including single points of contact between your organization and our agency. You will be assigned a dedicated recruiter who gets to know your team and goals, and will ensure your requests and instructions are always followed. A real-time communication system keeps you up-to-date on candidate placement, availability and process at all times. Two-way communication between placed healthcare professionals and our agency ensures they receive the information they need to fulfill your contract successfully, and can reach us anytime for concerns or feedback. This three-way communication process facilitates learning, placement success and continuity.

Our contracts are tailored to fit every facility need. We can provide coverage for a single shift, two or more shifts, a week or several weeks. There is no minimum or maximum - we work with you to design a contract that fits your circumstances. If you need a candidate for 5 hours, or the entire summer, we can accommodate. Our contracts are flexible so you to scale your coverage up or down depending on required coverage.

By getting you qualified staff fast - for whatever length of contract or shift you need. One of the primary causes of healthcare staffing burnout and turnover is overtime, double shifts and staff shortages resulting from increased patient volumes, unfilled vacancies, sick-leaves, parental leaves and vacations. When you have a reliable partner in your corner who can get you replacement staff quickly to cover the gaps, you prevent burnout and turnover. And by supplying better quality contract professionals, we support your team wellness and ensure a more seamless transition.

Our open communication policy means we are always up front regarding rates. While pricing is impacted by market demand especially during peak periods, our personalized client approach ensures every contract is explained properly and warning is given for pricing increases. We value our relationships and provide our clients with an honest price structure. If coverage is needed during busy times such as flu season, we are open about potential gaps in availability and costs to you.

There are several competitive differentiators that distinguish our business from our competitors.

• We are 100% Canadian owned and operated and our in-house expertise includes provincial labour laws, regulatory practices and healthcare market intelligence.
• Our 5-point screening is a proprietary verification process that follows strict rules to ensure quality outcomes for candidates and employers.
• We offer 24-7 coverage to all our clients so you are never without support when it comes to urgent staffing needs.
• You are assigned a dedicated recruitment partner with a steady, long-term investment in learning your facility and objectives to allow better matches every time.
• Our commitment to transparency means you always get clear communication, transparent pricing and real-time reporting every step of the way.

We don't just fill jobs. We build trusted health and medical partnerships.

Our network is built on a foundation of confidentiality and trust. All information shared by your organization with our team - facility information, available lines, and patient care details - is held in confidence according to legal and professional standards. We have systems procedures in place to secure and encrypt confidential information and only those requiring access are given access. Professionals placed through our network likewise are bound by the rules of professional confidentiality and privacy. A commitment to protecting your information and privacy is included in all our policies and contracts as your trusted partner.