Trusted Medical Staffing Solutions for Toronto Clinics and Healthcare Facilities

Our staffing covers the full spectrum of medical roles your facility may need. We represent registered nurses (RNs), licensed practical nurses (LPNs), registered practical nurses (RPNs), nurse practitioners, personal support workers (PSWs), allied health professionals including physiotherapists, occupational therapists, respiratory therapists, medical laboratory technologists, diagnostic imaging technologists and medical administrators such as medical receptionists, medical office administrators and health records staff. Whatever medical position - clinical or non-clinical - we can supply candidates with the required credentials and experience in all areas of service.

We know that time is often of the essence. Our process can fill your vacancy in days rather than months. For urgent needs, we deliver candidates within 24 to 48 hours with our pre-vetted roster and 24/7 responsiveness. We keep an active pool of ready-to-work nurses, PSWs and medical support professionals so we can respond quickly to urgent medical staffing requests while still ensuring full compliance and credentialing.

Our 5-step thorough screening process is applied to every candidate. This includes:

• Verification of practising license with regulatory college
• Verification of education credentials
• Reference checking with previous employers
• Verification of certifications and special training
• Detailed background screening

We check all paperwork against provincial and national databases for authenticity. You are only presented with candidates whose credentials have been verified, saving you screening time and lowering your risk.

Yes, all our candidates are screened for Ontario healthcare regulation and professional standard compliance. This includes:

• Current registration with the appropriate regulatory college (e.g. College of Nurses of Ontario, College of Physiotherapists of Ontario)
• Regulated Health Professions Act (RHPA) compliance
• Possession of current Vulnerable Sector Checks and Police Record Checks
• Immunization records and health requirements
• Current professional liability protection where required

As a 100% Canadian-owned firm, our knowledge of provincial labour laws and healthcare regulation for Ontario is second-to-none.

We have a personalized process. Your dedicated recruitment consultant will take the time to get to know your facility's culture, values, patient population, workflow needs, team personalities and skill requirements for every placement. We conduct this consultation with you to gather all the technical and personal requirements related to the roles you are looking to fill. Only then do we begin candidate screening to ensure that we are recommending candidates with the right qualifications who will also be a good cultural match.

Transparency is one of our key commitments. You receive full, plain language billing that hides nothing. Before any placement you see a detailed breakdown of all charges including:

• Standard rates per hour or day
• Overtime or premium charges where applicable
• Billing and payment schedules
• Contract term and cancellation policies

We never try to persuade you to sign for fees - only with results.

Our fees depend on a number of factors related to the position type, qualification needs, shift requirements, and length of placement. You are quoted a rate that reflects your specific situation. Generally speaking, rates are tied to the desired skill level, specialty requirements, placement urgency, and whether or not the position is temporary, contract or permanent. We will always provide you with a clear quote for all fees before you are asked to make any commitment. Our focus is on quality results combined with reasonable and budget-sensitive rates.

We are fully flexible. Placements may be as short as a single shift or as long as months and years. Short-term placements cover per diem and several-weeks duration, medium-term placements last one to six months, and long-term/permanent placements are multi-month, multi-year or full-time direct-hire. No firm duration minimums or maximums - they are always tailored to your need.

Yes, we offer all three types of placements. Temporary roles have flexible contracts for short-term needs. Contract roles run for a predetermined length of time. Permanent (direct-hire) placements are for hiring full-time employees (fully vetted by us) as part of your core team. With our versatile service you can cover your immediate and long-range hiring needs with one trusted medical staffing provider.

We have 24-hour staffing coverage at all times for urgent needs. When you call us with a short-notice request, we immediately check our pre-vetted pool for qualified staff who are available and confirm validity of their credentials, communicate your needs and arrange logistics for your deadline. We are reachable during evenings, overnights, weekends and holidays - whenever a staffing crisis may arise at your facility.

We have a number of distinguishing strengths. We are 100% Canadian owned with local knowledge and provincial regulation expertise you do not get with a national agency. You deal only with your primary recruiting contact instead of multiple placement coordinators so we can learn your needs and deliver better results. Only pre-screened candidates are put forward thanks to our 5-step screening process and only direct communication is offered so you always know what to expect through every step of the hiring process. Fast response, personalized service and strict quality standards complete our offering.

Our placements are guaranteed. If the candidate does not meet your needs or is not the right fit, we act quickly to remedy the situation. Contact your dedicated recruitment consultant immediately with your concern and we will investigate the circumstances, send a replacement as required and update our candidate matching file based on your feedback. Your satisfaction is important to us and we see any dissatisfaction as an opportunity to further learn your file for future placements.

Yes, we do both. Clinical placements for nurses, allied health staff, personal support workers and specialized technical staff as well as non clinical and administrative roles such as medical office receptionist, health records clerk, billing/coding clerk, medical office administrator, scheduling coordinator and patient service representative positions. This saves you the trouble of having to use multiple staffing agencies for different divisions of your operation.

Communication is everything. Your single-point-of-contact dedicated recruitment consultant is available to you through every stage and all updates, communications and coordination are shared with you ongoing. Real-time updates on candidate search and placements; confirmation of sick-call placement before the shift/assignment begins; regular check-ins throughout the duration of the assignment; prompt follow up for questions or issues; and ongoing communications between your team and the recruiter via phone, email and meetings as required. You are never left wondering about a placement status.

All screening and background checks are completed with your requirements in mind. Our 5-step process includes all of the following:

• Criminal background checks including Vulnerable Sector Screening as needed
• Professional license and registration verification
• Employment reference checking with past supervisors
• Education and certification verification
• Immunization records and health clearances
• Professional liability coverage confirmation

No candidate is presented to you without having satisfied all of these screening checks.

Your placed staff receive support with onboarding and training. While any site-specific orientation and clinical training will be conducted by you, we will supply candidates with all necessary and current documentation, credentials and compliance paperwork. We also prepare them for your needs at a general level, coordinate scheduling and onsite access, are available for any issues or questions that arise during the early introductory phase, and follow up on the placement process for a smooth onboarding experience.

Yes, we serve all of Toronto and the GTA. Toronto is part of a greater metropolitan region with several commuter communities and rapid suburban growth. In addition to downtown Toronto, we serve communities in the Greater Toronto Area (GTA) including North York, Scarborough, Etobicoke, Mississauga, Brampton, Markham, Vaughan and others. As a Canadian staffing agency we know the differences in the labour and healthcare markets across the Province and are equipped to serve you wherever your facility is located.

Unavailability is handled efficiently and swiftly. Staff may occasionally encounter an illness, emergency or unforeseen circumstance that prevents them from reporting. In these cases, we will offer a replacement as soon as we are notified by the staff. With our candidate pool and 24/7 staffing service, fill-ins can be arranged promptly and easily. We always have contingency plans in place to cover your operations in the event of placement unavailability so your coverage is never at risk.

You are welcome to request references at any time. While our relationships with client facilities remain confidential, references can be provided upon request. We have supplied staff to most hospitals, clinics, long-term care, rehabilitation and specialty practices in Toronto and the GTA. When we first meet with you to discuss our initial partnership, we will review our record with similar facilities and provide testimonials or references from other major clients as appropriate. Our record in the Toronto market says more about us than anything else.

All fee agreements are discussed up front at the time of signing. Overtime (premium) rates are billed for hours worked in excess of regular time as determined by employment policy. Holiday (premium) shifts and premium periods (ie, overnight weekend) may be billed at higher than regular rates to reflect candidate compensation expectations for such periods. You will be given a billing rate sheet with all details up front so you can plan your budget and future staffing placements for the year ahead.

It is simple to get started! Contact us to set up an initial consultation meeting to discuss your situation, required position(s), urgency level and budget. We will then gather the details regarding your facility culture, the specifics of the open medical role(s) and the types of candidates you wish to find. Next we will provide you with terms of service and fee agreement for your approval. Your file is then passed to your dedicated recruitment consultant who will begin the candidate search immediately. We will present you with suitable candidates for interviewing, and once approved, finalize interview and placement details to get them working.

Yes, we place staff for all specialized departments. We represent candidates with expertise in the following areas:

• Critical care and ICU
• Emergency department
• Pediatrics and neonatal
• Surgery
• Mental health/psychiatric
• Oncology
• Dialysis/nephrology
• Cardiovascular
• Maternity/obstetrics
• Rehabilitation, among others

We realize that specialty environments need a more careful screening approach to ensure greater accuracy with technical skills and specialized experience required.

Quality and reliability is sustained by ongoing relationships and monitoring practices. We conduct regular tracking and maintenance of the following:

• Credential renewals
• Candidate availability and career expectations
• Ongoing recruitment to keep the list strong and fresh
• Placements and performance evaluation
• Continuing education and training resources
• Removal of candidates who are not up to standard

You receive only the most dependable, best equipped candidates from our pre-qualified roster every time.

Yes, we are experienced with new openings and expansions. We know that these situations require advance planning and multiple, simultaneous placements. We will work with you to customize the following:

• Recruitment volume and timelines
• Coordinated candidate start dates
• Multi-phase placement process
• Ongoing pipeline support as you grow
• Management involvement to ensure a high-touch, hands-on process for all new and specialized openings and start-ups across the healthcare spectrum

Our urgent response and 24/7 coverage gives you peace of mind. When an unanticipated event happens such as sudden illness, multiple absences or a summer scheduling crunch, we are only a phone call away. We will work with you immediately to assess your coverage needs, source available candidates for your placement from our live pool, coordinate coverage logistics and timelines, provide placement updates, and conduct post-placement debriefing and follow up to prevent recurrence in future. Our focus is on solutions and problem-solving when you need it most.

You benefit from a strategic resource for long-term, recurring and permanent needs. Your dedicated recruitment consultant works hard to get to know your file, understanding your annual trends, expectations, vacation cycles, busy season rotations and ongoing shortage areas. We are able to cover all of the following for you:

• Planned shortages and absences
• An active pipeline of candidates already familiar with your facility
• Regular update meetings with you for ongoing planning purposes
• Flexible contract solutions that can be adapted as required

No frantic, last minute, desperate calls to make. Our partnership with you professionals - we can make the right match!

Your first meeting with us will include a full information-gathering session about your facility and medical staffing needs. Information that will be required includes:

• Facility type and services
• Open role(s) and description(s)
• Credentials required and recognized
• Experience level
• Shift coverage/placement scheduling
• Organizational culture and mission
• Any special requirements for the position
• Facility policies applicable to casual/temporary staff
• Other details as relevant

We will guide you through this process and advise you of what is needed. The more you share with us, the better our result will be with candidate matching for your placements.

Yes, our administration and account management work is handled for you. We file and maintain all payroll for our contract staff placements, workers' compensation, employment insurance and other tax records, credential renewals and compliance monitoring, copies of verification paperwork, and other logistics regarding scheduling, timesheets and placement documentation. Our experienced team removes the burden from your administrative and HR staff so you can focus your file on your main operations and let us take care of the employment compliance function.

Yes, all staff are fully insured and covered by workplace health and safety policies. We hold all required coverage in the following areas:

• Professional liability coverage
• Workers' compensation
• Workplace safety policy as outlined by Ontario occupational health and safety law

Our contract staff placements are fully protected at all times during their employment with you so you do not have to be concerned about insurance or compliance issues for your medical temporary staff placements.

We take the time to learn your culture, values, care philosophy, team personalities, patient population and work environment, and ensure this is reflected in our dialogue and screening with candidates. Our interview questions focus on cultural values, workstyle and personality preferences that are unique to your organization and the specific unit in which the candidate will be working. This is one more way we are able to cover all your medical staffing needs - matching you with the right